Head Tilt #4: Is this thing on?

 


My first graduate seminar: I remember it well. The professor was revered in the field of communication, and I was excited/nervous (same feeling, different perspectives). 

Our desks were arranged in a circle. ("So grown-up!" I thought.) We were introduced to Watzlawick's five axioms of communication and asked to debate the first: 

One cannot not communicate.

Wait, what?  

I had never thought of that before. (Plus it's a double negative and that threw me for a moment.)

The notion is that regardless of intention, people communicate as soon as they perceive each other. 

We simply can't help ourselves! 

Even when sitting alone, minding our own business, we are always communicating something to others once someone is around to take note, like it or not. 

Think of it: Your coworker is attentive in the Zoom meeting, but her face is expressionless. What is she communicating? Is she listening? Is she bored? Is she over the virtual meetings?  All of the above? Is it something else entirely? 

Does she even mean to be communicating anything?  It doesn't matter because, in the presence of others, she's sending messages, whether she knows it or not.

We are a sense-making species. We are constantly trying to interpret stimuli. 

So what do we do with this communication nugget? 

We become more aware of the messages we might be sending and we clarify. 

This sounds like: "I know I raised my voice in that conversation, but it was because I am passionate about this project, not because I am upset."

And we become less sure of the messages we are interpreting and check our perceptions before we carve them in stone. 

This sounds like: "It sounded to me like you were yelling. Is everything okay?"

So back to the question:

Q: Is this thing on?

A: Apparently, yes. Always.


Head Tilt #3: I Yi Yi! Intention and Impact

Photo by Markus Spiske from Pexels


"The road to hell is paved with good intentions."  English proverb

"A life is not important except in the impact it has on other lives." Jackie Robinson


Imagine this:

You're driving down the freeway. Your favorite song is playing. Traffic is light, and you are cruising. It's a good day. Then, a car in the other lane suddenly cuts in front of you, causing you to clip their taillight. 

You're okay--there's minor damage to each car and none to you, but you're rattled. 

You get out to talk to the driver. 

"But I had my turn signal on!" they declare. 

Does it matter? 

No, not to you, it doesn't. 

They turned their signal on too late, they were going too fast, and you crashed! 

Good intention doesn't absolve us from poor impacts. 

In conversation, stating your intention is the turn signal of human communication. It's that mindful moment where you pause, figure out your conversational goal and then tell others, so they know where you're headed. 

And, your intention doesn't matter if you haven't planned for the impact it might have on a specific audience. 

As I introduced this concept in a trust class I taught recently, a high-level director who had described himself as a leader who encourages autonomy spoke up and made it real. He said that no matter what his intention, 

    "Depending on who I talk to, a question from me, the director, if you're a maintenance worker, for example, can be very intimidating. I have to watch out for that."

WHAT HE SAID! ↑↑↑↑↑

This director's intention could be full of goodwill. He told us he's not suspicious at all, only interested and supportive. But the impact of that intention could ultimately backfire (e.g., the employee could feel defensive and anxious instead of supported) if the director doesn't adjust his communication with his recipient. 

Intention and Impact.

I Yi Yi! I could go on and on about this topic, but in the spirit of quick reads:

It's not just about what you want or intend; it's also about how your message will be interpreted. Good communicators consider both. 

To build trust, set a good intention and thoughtfully consider the impact your communication will have. 

And use your turn signals, please. ;)

mw

 Photo by Markus Spiske from Pexels








Head Tilt #2: When we trust our leaders, we can trust their processes

 The San Francisco Marathon just postponed its July event. (Insert sad face)

As a runner and pre-registered participant, I thought: What the heck? It's only the beginning of March! Why would they do this? Surely we will be vaccinated by then...I was really looking forward to it...

And then I pushed my disappointment/ego aside. 

This wasn't about me or my running goal or my burning desire for a piece of normality. 

I had to trust the SF Marathon organizers-- I mean, they've been at this for 44 years, right? Right. And they are likely monitoring the pandemic and its toll on races much closer than I am, correct? Correct.

And if I trusted them, I had to trust their process. 

I bet those in charge of a 27,000+ people event this year want to take extra precautions. I bet that it might have been postponed anyway so it's best to know now. I bet that the new date in September is more realistic. 

(And if I let my ego back in, I bet I can run even faster by September. Hah!)

In my communication trainings I have been asking participants to "trust the process" for years! I promise them that every single thing we do has a purpose.

Me: Put on this blindfold. (Trust the process)

Me: Work through this case study. (Trust the process)

Me: Let's role-play! (Trust the process)

They usually oblige. 

Why? 

Because when we trust our leaders, we can trust the process. 

Of course, new trainees don't necessarily trust me as their communication trainer (or, as I prefer to be called: "tour guide") right away. I need to build that with expertise, psychological safety, and genuine care. But once we've established a degree of trust, they willingly play along, and often with great results!

How are you building trust as a leader, so your team has confidence in the process? 

PS: As for the September race date, bet on me-- I've got this. ;)

mw

 Not my feet: Photo by RUN 4 FFWPU from Pexels


Head Tilt #1: Between stimulus and response

The Response Spectrum

While remaining authentic to our experiences and emotions, when we are mindful 
we can choose responses that move closer to kindness and further from cruelty. 


 "Between stimulus and response there is a space. In that space lies your freedom and power to choose your response. In those responses lie your growth and your happiness."

Viktor Frankl   Stephen Covey

Attributed initially to respected Holocaust survivor and Austrian psychologist Viktor Frankl, closer inspection pairs the quote with Stephen Covey (The Seven Habits of Highly Successful People).

To be honest, I really don't care who said it; I'm just glad I read it.

We get triggered (stimulus) --> and we react (response).

BUT WAIT!

When responding to others in defense-producing moments, by taking a few more deep breaths and waiting a few more moments between what happens and what we do about it...

We engage our prefrontal cortex (the smart part of the brain), and we activate the power of choice!

When we put distance between stimulus and response, options appear. Do we want to respond with kindness or cruelty? Support or superiority? Somewhere in between? 

When auto-pilot isn't an option, we awaken will.

And once mindful enough to allow space between stimulus and response, we can examine our communication choices through the lens of kindness. That doesn't mean being inauthentic. Instead, it means we choose the best response available to us at that moment. We may choose to bite our tongue, walk away, or ask a good question. In a heated moment, instead of swearing or name-calling, we might choose a less offensive word. The point is that we choose.

Other ways to put distance between stimulus and response include:

  • Knowing your why and who you want to be.
  • Removing yourself from the situation until you calm down (also a choice you can make once mindful of the options).
  • Engaging our senses and quickly noting one thing we see, hear, smell, feel, and taste.

Our communication choices make an impact. 

Choose to be mindful.

Then, choose the kindest response available. 

Be kindful. 

"In those responses lie your growth and your happiness."

mw