Head Tilt #27: You can't surf with us


Photo from Pixabay

For the past thirty years, I've lived in the beautiful little surf town of Santa Cruz, California. I'm a runner. I'm not a surfer. I like land, and I am as ocean-savvy as a giraffe. I envy and respect surfers' skills, connections, and passion. Through my front-row view of the surf world, however, one thing I've noticed is that when the waves come up, the conflict shows up. 

Santa Cruz is California's "Surf City"-- right up there with Huntington Beach. Tourists come from all over for an opportunity to snag a wave at the famed Steamer's Lane or Pleasure Point. 

Sure, they are met with the territorial thing we've all heard of— local surfers like to keep the breaks to themselves. With good reason...

Perfect waves are a limited resource! 

There are unspoken rules everyone is expected to follow- usually in order to reduce injury and to increase the "stoke." The inaccurate surfer stereotype (thank you, Jeff Spicoli!) doesn't account for how much a strong surfer needs to know about:

  • tides
  • winds
  • which board to use
  • which wetsuit to use
  • navigating the swell, jellyfish, sharks 🦈 and more!

Oh, and there is certainly a hierarchy of who goes first on which wave. 

What I understand is that if you put in the time and effort, follow the rules, and show up with respect for nature and the other surfers, you can have an epic ocean adventure.

Except when you bring along your ego.  

Through observation, I've seen that when it comes to both the experienced locals and the inexperienced, out-of-town beginners, humility dissolves in the saltwater at first contact. Maybe neoprene increases confidence and escalates defensiveness?

It goes like this:

  • A group of locals is out enjoying the swell at an intermediate or advanced surf break. 
  • Along comes a newbie, usually with the wrong board, definitely in the wrong spot, often with the wrong attitude, trying to snag a wave. 
  • The novice cuts in front of one of the nuanced surfers who's gliding down a wave. The newcomer nearly causes a collision. 

(Do you know how sharp the fins of a surfboard are or how much it hurts to be hit by your board? I've heard the stories and seen the scars.)

Cue the spike of adrenaline.

  • The newbie shrugs it off without a second thought. 
  • The local loudly tells the new surfer to go to a different spot, perhaps something more suitable for beginners. 
  • The new surfer puffs up and says they will surf where they want. It's  a "free ocean." (Seriously, they say this all the time.)
  • The local gets angrier and tries to educate the new surfer more, only this time even louder. (The locals sometimes forget that they were once proud beginners, too.)
  • The newbie yells back and calls the local names. (Top tip: This is  always a bad move!)

(You see where this cycle is going.) 


I know local surfers can be fierce and territorial. Like Mean Girls in the cafeteria, they can put off a "you can't surf with us" vibe.

But where's the learner's mindset of the new surfer?  

At the peak of the altercation, everyone's defenses rise, their egos lead, and the tension heightens. 

Instead of empathizing with what it's like to be inexperienced and naive, the locals bark orders. Instead of showing respect, listening, and learning, the newbie usually ends up storming out of the water. 

Sometimes they even fist-fight each other on the beach! 

What was supposed to be a thrilling connection with nature ends with an aggressive story to tell.

Wait, what the heck does this have to do with things I think I know? 

Whether in the ocean or in the boardroom, when we let the ego lead we Eliminate Great Outcomes for all parties involved. 

The ego always takes a me-orientation, not a we-orientation. 

Sure, when we lead with the ego we might get what we want, stand up for ourselves, or show people who's who, but do we grow and learn? Not often. Do we contribute to a positive outcome that's great for all involved? 

The answer is an unequivocal no!

Here are some tried and true tips for taming your ego, reducing defensiveness, and staying open to feedback. These are more suited for conversations at work and on land but can be tailored for surfers, too. 😊

1. Be quiet. Take a breath. Press pause on your first reaction. Accept that defensiveness is normal (it's the fight or flight response in action), but it can be overridden when we pause.

2. Realize that feedback is simply information. It isn’t necessarily true or false. Still, see if you can spot the grain of truth instead of immediately resisting it. 

3. Remember that when it comes to your skills, relationships and reputation, feedback helps you reinforce what you do well, and it helps you grow in other areas. We're all here to improve, right? Right. 

4. Listen to learn. Don’t interrupt. Pay attention. For clarity and comprehension, repeat what you’ve heard. (In the water, that sounds like, "I'm in the wrong place?" and at work, that could sound like, "Are you saying I didn't meet your expectations?") 

5. Demonstrate humility and ask good questions. Seek specific examples and concrete solutions. (The new surfer could ask, "Where should I go?" or the employee could ask, "How can I improve?")

6. Practice your kindful communication skills. Mindfully look for the kindest response in the moment. Your integrity is at stake. Respect yourself while respecting others. 

7. Reflect later when your defenses have subsided. What could you have done differently? What will you do differently next time? What would you do exactly the same?

We can all benefit from taming our egos, 
reducing defensiveness and adopting a learner's mindset. 

And one last thing: 


        If you really can't get past the Jeff Spicoli, California surfer stereotype, read Fast Company's awesome article about leadership, surfing, and the pandemic.

Mahalo!




Head Tilt #26: Don't call it a comeback, I've been here for years...

Q: How can you pump up your energy, change your state and boost your confidence in less than five minutes? 


A: Play your pump song!


I'm not talking about simply tuning into music that you enjoy. This is different than turning up songs that make you tap your toes, or just listening to playlists from your favorite artist. 

That's all good, but hearing your pump song is more specific. 

It's the song that has a spell over you. You can't resist it! It's your fight song. It reverberates through your soul as soon as you hear the first few notes. It psyches you up, gives you energy and makes you say "LET'S DO THIS!"

You don't know yours? It serves you to figure it out! 

Your pump song doesn't have to be your favorite song (mine isn't),  but it does need to be the one that 

pumps

you

up

every

single 

time

you hear it. 

For two decades, I've been coaching people to identify their confidence-building, energizing pump song.

Some semesters I would ask my college public speaking students to tell me their pump song. Then, for those who were willing, we'd play it in the class before they gave their presentations. The change in their demeanor was obvious! Okay, maybe it didn't make them immediately embrace the idea of giving a speech; overcoming that fear takes time (and I promise to address it in future posts). Still, most were able to move a bit closer to feeling energized instead of simply anxious. (Same feeling, btw, different perspective!) 

Some smiled. Some laughed. Some danced their way up to the podium while their classmates clapped. All forgot their angst-- if only for a moment. 

Today I coach clients to change their state by identifying their own pump song. Once they know it, they can use it to get stoked! They don't over-use it, but instead play it purposefully, whenever they need a little extra.

They can listen to it on Monday morning as they prep for the work week. They can stream it though their ear-buds on the way to a job interview. They can hum it before an important sales pitch or ask Alexa to blast it from the living room, before they lead an important Zoom meeting. 


We know how we show up matters. We can direct our minds to focus on something that positively charges us. We can use a song to get fired up when we know we need to.

So what's your personal pump song? 


Do you want to know mine? 


First, know that I have lots of different songs that make me move-- like Benny Goodman's swing masterpiece "Sing, Sing, Sing" and Odesza's brilliant production of "Loyal."  


But my pump song hits me to the core. Interestingly, it has been the same song for quite a while. 


When I need a little extra oomph,


When I need to change my state of mind,


When I need to raise my energy, 


Mama Said Knock You Out  by L.L. Cool J gets me pumped up every time. 🥊 🥊

PS: That's an active link for those of you who don't know this classic!

Hey fear, anxiety and doubt: I'm gonna knock you out!






Head Tilt #25: The Power of Three




    
GREAT THINGS COME IN THREES!

    The Three Little Pigs

    Goldilocks and the Three Bears

    The Three Musketeers

    The Three Caballeros

    Three Wishes

    Three French Hens

And now I bring you: 

    Three Little Three-Part Conversation Prompts!

Use the following three ideas to kick off meetings, close trainings, start one-on-ones, or just to get to know each other! 

Whichever you choose, make it yours. Tailor to your needs and style. Top tip: Model the way by going first. 

1. Rose, Thorn, Bud

  • Rose: What is something positive that you experienced (or influenced) today?
  • Thorn: What challenge did you face today and what kind of support do you need? 
  • Bud: What are you looking forward to tomorrow? 

2. Morning, Afternoon, Night

(Variations)

  • Which part of the day best represents your personality and why?
  • Which part of the day are you most productive?
  • Which part of the day do you wish was longer (or shorter)?

3. Head, Heart, Hands

  • Head: What do you think about X?
  • Heart: How do you feel about X?
  • Hands: What will you do next about X?


Good luck! I've test-driven all of these and had great results :)

What are some of your favorite ways to connect? 

Head Tilt #24: Anonymous Me

Anonymous me

An-o-nym-i-ty 

noun

The condition of being anonymous

/anəˈnimədē/


That used to be a really hard word for me to pronounce when I said it in my leadership workshops. 

Say it quickly three times out loud, and you'll know my struggle.

But ever since the pandemic, that word has moved up to heavy rotation in my vocabulary playlist. Now it rolls off my tongue. While I appreciate human connection, I love some of the anonymity I've found during this upside-down time.

I love the anonymity of slipping into the grocery store with a mask and not having to engage in much more than brief small talk with the person six feet in front of me who wants to know if the frozen Amy's meals in my cart are any good. (Yes, they are, that's why I am buying them.)

I love the anonymity of company Zoom meetings I attend when I can turn off my camera and just listen, all while filing my nails. 

I love the anonymity of running with a cap, sunglasses and a gaiter that covers my face-- I feel like I'm a superhero in disguise. (Maybe I am; I'll never tell.)

But do you know where anonymity isn't okay? 

In the workplace. 

In his cleverly-titled, best-selling book, The Three Signs of a Miserable Job, leadership guru Pat Lencioni says that people are least satisfied in the workplace when:

  1. Their results are immeasurable.
  2. They feel their work is irrelevant.
  3. They think they are anonymous to their boss and team. 
Number three means that no one really knows them beyond their job title. (Abraham Maslow knew what he was talking about when he put belonging on the hierarchy of needs.)

Good leaders tackle anonymity by making their team members feel seen. 

Good leaders:*

  • Know their employees names and how to pronounce them correctly. (It's the little things.)
  • Can identify people's work strengths (e.g., logical, detail-oriented, idea-generator, or supporter) and then give them opportunities to work from their sweet spots.
  • Tailor employee recognition to employee preferences. People can have only so many Starbucks cards- especially if they prefer their local caffeine dispensary. (See my post on the platinum rule for more on this.)
  • Have an idea of who their employees are beyond the workplace. Good leaders notice all of the SF Giants decor in your workspace, and they listen when you mention your family, kids or pets.
  • Know what projects you've worked hard on and thoughtfully acknowledge your efforts. 
*This is not an exhaustive list. 

There are so many ways to tackle anonymity and make your workforce feel less like cogs in the machine and more like real human beings. 

What are you doing to tackle anonymity with your team?