I offer clients many researched, proven models to use in various communication situations.
- Do you want to give good feedback? Try the STAR model (Situation/Task/Action/Result)
- Are you dealing with difficult customers? Use LAST (Listen, Apologize, Solve, Thank)
- Do you need to get your team motivated as you move through a challenge? WOOP it up! (Wish-Outcome-Obstacle-Plan)
- Would you like to use a reliable coaching model? GROW is my go-to (Goal-Reality-Options-Way)
- Do you want to be more assertive? Try DESC scripting (Describe, Express, Specify, Consequences)
And so on and so on...
Different tools for different subjects for different audiences and different results.
And with every model I teach, I always encourage learners to use them as handrails not handcuffs.
Handrails are there if we need them.
Handcuffs confine and limit us.
I am not teaching mathematical equations-- I am teaching communication strategies, tools that need to be adapted to the user's style, situation, goal and recipient.
Modify as needed!
What are you using as handcuffs that you could repurpose as handrails?
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